Privacy Policy - Zupee Ludo India | Data Protection & Privacy

1. Information We Collect

To deliver a secure, fair, and legally compliant skill-gaming environment, we collect several types of data from our users:

Personal Identification Information

When you set up an account, perform identity checks, or process withdrawals, we collect personal credentials, including:

• Your full legal name, active 10-digit Indian mobile number, and email address.
• Your date of birth and state of residence to confirm age eligibility and compliance with regional skill-gaming laws.
• Government-issued identification documents provided during Know Your Customer (KYC) verification, such as Aadhaar Card, PAN Card, Voter ID, or Driving License details.

Financial and Transactional Data

To process deposits, wallet additions, and withdrawal requests, we collect necessary payment details:

• Virtual Payment Addresses (UPI IDs), connected bank account numbers, IFSC codes, and payment gateway confirmation tokens.
• Comprehensive transactional logs detailing deposit histories, match entry fees paid, bonus credits applied, and withdrawal distribution records.
• Note: We do not store sensitive payment credentials such as credit/debit card CVV numbers or net banking passwords.

Technical, Device, and Gameplay Metrics

Whenever you interact with the Zupee Ludo app or desktop portal, our servers automatically log technical metadata:

• Hardware device identifiers, IP addresses, operating system versions, and mobile network specifications.
• Geolocation data collected to verify that gameplay originates from non-restricted geographic regions within India.
• Gameplay logs, including move timelines, turn response rates, point scores, dice outcomes, and anti-bot verification signatures.

2. How We Use Your Information

We process and utilize your collected information exclusively for lawful business operations, regulatory compliance, and system optimization:

• Account Management and Operations: Verifying your mobile number via OTP, setting up your personal profile, managing your wallet balances, and granting access to cash tables and tournaments.
• Payment Processing: Facilitating seamless deposits, calculating cash winnings, deducting statutory taxes where applicable, and processing automated instant withdrawals to your linked UPI handle or bank account.
• Identity and Age Verification: Running mandatory KYC checks to confirm that users are at least 18 years of age and do not reside in legally restricted Indian states.
• Platform Security and Fair Play: Operating anti-cheat, anti-bot, and anti-fraud engines to monitor match patterns, prevent multi-accounting, and maintain a 100% fair playing environment.
• Customer Support and Service Updates: Responding to help-desk queries, resolving transaction disputes, and sending essential operational communications regarding platform updates or account activities.
• Legal and Regulatory Compliance: Meeting obligations mandated under applicable Indian data protection laws, tax statutes, and law enforcement directives.

3. Data Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third-party commercial brokers. We share data only under strictly controlled circumstances:

• Third-Party Payment Processors: Sharing transaction details with accredited payment gateways, banking institutions, and UPI networks solely to authenticate and execute deposits and withdrawals.
• Identity Verification Partners: Transmitting document data to secure third-party KYC verification providers to validate government-issued identification cards.
• Legal and Regulatory Authorities: Disclosing personal data to government agencies, courts, or law enforcement bodies when required by law, subpoena, or official investigation into fraudulent activities.
• Corporate Restructuring: Transferring user data in the event of a merger, acquisition, corporate reorganization, or asset sale, subject to the acquiring entity honoring the commitments made in this policy.

4. Data Security and Safeguards

We implement enterprise-grade technical and organizational safeguards to protect your data against unauthorized access, loss, alteration, or disclosure:

• SSL Encryption: Encrypting all data transmitted between your personal device and our platform using advanced Secure Sockets Layer protocols.
• Restricted Access Controls: Restricting internal access to personal information exclusively to authorized personnel who require data access to perform operational duties under strict confidentiality obligations.
• Regular Security Audits: Conducting periodic internal and external security vulnerability assessments, system audits, and penetration testing to keep our defenses robust.

5. Data Retention, User Rights, and Policy Updates

Retention Framework

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, support your active account, or satisfy statutory record-keeping obligations under applicable Indian laws. Once data is no longer required, it is permanently deleted or anonymized.

Your Privacy Choices and Rights

• Profile Accuracy: You hold the right to view, correct, or update your personal account information through your profile settings or by contacting customer support.
• Promotional Opt-Out: You can opt out of receiving promotional SMS notifications or marketing communications by adjusting your communication preferences within the app.
• Consent Withdrawal: You may withdraw your consent for data processing at any time. However, withdrawing essential data permissions may result in the restriction or termination of your account services.

Policy Modifications

We reserve the right to amend or update this Privacy Policy periodically to reflect changes in legal mandates, industry standards, or platform functionality. Any modifications will be posted on this page with an updated revision date. Continued use of our platform after updates constitutes acceptance of the revised terms.